Effective date: October 21, 2026
We want you to be happy with your case. If something isn’t right, here is how returns work.
Return window
You may return unused items within 30 days of delivery for a refund or exchange.
Eligibility
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (order number or email) is required.
- Wrong-model orders: if you ordered the wrong phone model, you can return the unused case for an exchange or refund within the 30-day window.
Non-returnable items
- Items that are used, damaged by the customer, or missing packaging
- Gift cards
- Final-sale items clearly marked as such
- Screen protectors and camera lens protectors once opened, for hygiene and safety reasons (unless defective)
Defective or damaged items
If your item arrives damaged or defective, email us within 14 days of delivery with your order number and a photo. We will send a free replacement or a full refund, including original shipping, at your choice.
Wrong item received
If we sent the wrong item, contact us and we will ship the correct one at no cost and give you a prepaid return label.
How to start a return
- Email support@presscase.store with your order number and the reason for the return.
- We will send you instructions and the return address.
- Ship the item back with tracking. Unless the return is due to our error or a defect, return shipping costs are the customer’s responsibility.
Refunds
- Once we receive and inspect your return, we will notify you of approval.
- Approved refunds go to your original payment method within 5–10 business days, depending on your bank.
- Original shipping fees are non-refundable unless the return is due to our error or a defect.
Exchanges
To exchange for a different model or style, return the original item and place a new order, or contact us and we’ll help arrange it.
Late or missing refunds
Check your bank account, then your card provider, then your bank. If it still hasn’t arrived, contact us at support@presscase.store.
Cancellations
Orders can be cancelled before they ship. Email us as soon as possible with your order number.